Shipping FAQS

Here are all our popular questions you may have answered.

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When Will I Receive My Box Of Elf Goodies? 

Our elves like to work super fast here at My Magical Moments®, we aim to dispatch your parcel within 24 hours (Monday to Friday) of us receiving your cleared payment. Depending on your location our orders tend to arrive within 1-4 days for Australian customers and 1 week for international *

If you have selected to have your order Express shipped and we have received your cleared payment by 9 am Monday - Friday, our elves will have them packed and sent the same day.

*Postal delays can be experienced. Unfortunately, this Is something out of our control and we do appreciate your patience. International customers can experience waits up to 4 weeks and Australian-based customers up to two weeks 

Can I Track My Parcel?

Yes, and you don't need any elf magic to do so. We send all orders out with tracking, this is emailed out to you once we ship your order. If you have not received your tracking via email this may be sent to your spam or junk folder. 

Do You Offer a Signature On Delivery? 

Yes. We know how important it is to ensure your order arrives to you safely. All our parcels are shipped with Signature on Delivery requested, this means you or someone in your household will need to be there to sign for them. If no one is home the parcel will be taken to your local post office.

Sadly Australia Post, contractors do not always leave a card, so we encourage that you track your parcel to ensure your order, in case it needs to be collected from your local post office. 

Where Do You Ship From? 

Our elves pack and process all orders from Tamborine 4270 QLD, Australia 

I Live Close By, Can I Pick Up My Order?

Unfortunately due to OH&S reasons, only our Elves are allowed to be at our location, so we are unable to offer pick-up service

How Much Do You Charge For Shipping?

We offer flat rate shipping of $10 AUD in Australia & New Zealand Wide. Or Free if you spend over $100 AUD Australia & New Zealand Wide

For international orders, this price is calculated based on the weight of your items and your location. This is the price we are charged by our postal service no extra fees are added to this price. 

Do You Ship Internationally?

Just like our elves, our elf goodies travel anywhere. Please head through checkout for a postage quote. If shipping internationally we do recommend checking with your local customs in case of any import duties they may charge for bringing goods into the country.

My Order Didn't Arrive, What Do I Do?

Sadly as we aren't as magical as Santa and his sleigh, we must rely on Australia Post to deliver your order to you, so our elves are not always able to see its safe arrival personally.

If your order seems stuck in transit or it says its delivered to another elf that is not you, please contact us so our elves can assist you and investigate this further for you.

If in the unfortunate instance your order is deemed lost. We will reship your order immediately or provide a full refund to you.