Birthday sale! use the code BIRTHDAY at checkout for 30% off store wide

FAQs


 How do I place an order?

Ordering on this store is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your preferred payment information. You may order using PayPal, Visa, MasterCard & Afterpay

Is it safe to order on My Magical Moments?

My Magical Moments is encrypted with 4096 bit encryption via RapidSSL. This ensures your data is kept safe and encrypted as your data travels the web.

My cart empties when I go to the checkout?

This site uses Javascript and cookies to keep track of your order as your browse our website. Make sure your browsers settings allow Javascript and cookies to run or else we can not process your order.

What methods of Payment do you accept?

For your convenience we have 4 different methods of payment.

These include: Credit Card (Visa, Mastercard, AMEX), Paypal, Afterpay

If I place a Bulk Order, can I receive a discount?

My Magical Moments is all about being able to spread the Magic to as many people as possible. To assist with this we aim to keep all of our products as affordable as we can, for everyone, in doing this we are unable to provide any further individual discounts.

The only exception to this, is if you are wanting to place a bulk order of our Magical Beans. However, for a bulk order discount, the order will need to be 500 beans or more. If you want to design your own "Magic Bean" it will need to be 500 of the same design. Please contact us for further information, if you are interested in this option.

Do you have a Store that I can visit to view the items?

My Magical Moments aim to keep our prices as affordable as possible. One way of doing this, is by having an online store only.

I don't want to pay for shipping, can I pick my order up?

Unfortunately due to our Elves being extremely busy at this time of the year we have had to suspend order pick ups at this current time.

Do you ship internationally?

My Magical Moments look forward to spreading a little Magic to all parts of the world. We will happily send our products internationally. When you reach check out you will be able to select the shipping option that suits your requirements.

If you are purchasing our "Magical Beans" please check with your country's customs regulations whether you can import them into your country, The scientific name for the bean is "Canavalia ensiformis" 

We are happy to send the Magical Beans, however it is your responsibility to ensure that they will pass your customs. We will label the outside packaging with the scientific description, as well as the common name.

When will my order be shipped?

You will be delighted to know we ship all orders within 24 hours of payment clearing for standard delivery orders. 

If you have chosen Express delivery and your cleared payment has been received by us by 9am Monday - Friday, your items will be sent the same day.

What is the difference between an Elf and a Fairy door?

The main difference between the Elf and Fairy door, is the "dust" (glitter) that is packaged with it. The Elf door has glitter labelled "Elf Dust" and the Fairy door has glitter labelled "Fairy Dust".

A few of our Fairy doors also have a "Crystal-look" door handle.

What is a "Magical Bean"?

Magical beans are awesome little seeds, with words or pictures printed on them, and when they grow the words or pictures are displayed on the plant.

This is the unique gift that will remind the receiver how special they are.

We have 30 different word/picture varieties to choose from.

These are perfect for any occasion, including wedding, christening and party favours or just to let someone know that you are thinking of them.

The seed is a Jack Vine Seed and will eventually grow into a vine with purple/pink flowers and then seeds that are edible when cooked. Once they outgrow their pot, they can be replanted into your garden and they will grow up to 1 metre in height!

What happens if my magical bean does not grow?

If you have correctly followed the instructions and your bean has not grown please contact us with a photo of your bean and the My Magical Moments instruction card and we will be more than happy to send out a replacement to you.

Please note Magical Beans purchased on clearance and or as listed as old stock are not covered by our replacement guarantee.

Do you offer Wholesale? 

We offer Wholesale on the following items

  • Magical Beans
  • Fairy Garden Range
  • Picket Fences
  • Led Wall Lights
  • Little Gardens

Do you offer wholesale on Elf on the shelf accessories?

At this present time we do not offer or allow the resale of our elf accessories for profit. For this reason we have a 4 item buying limit per person on all our elf range

What happens to my order if purchase over the 4 item purchase limit?

Orders containing more than the allowable limit will be adjusted accordingly and refund given.

Can I purchase more than 4 elf items if I am not reselling?

If more than the allowed limit is required (eg. for personal use or for a preschool) please contact us prior to ordering, so that your order is not adjusted.